Frequently asked questions

WHAT IS READY TO SHIP?

Our pre-curated boxes come as pictured and cannot be altered. Contact us if you want to change something or if you have any questions.



WHAT IS THE MARKETPLACE?

Now your favorite products and brands are available for you too! You can pick you items to create your own box.



WHICH BOX IS INCLUDED ON THE READY TO SHIP GIFT BOXES ?

All gift boxes purchased on Crafty Brains are shipped in a plain white or black mailers box. Please contact us for more options.



IS SHIPPING INCLUDED?

While we're always striving to keep shipping costs low, per-box shipping is an additional cost.



DO YOU HAVE PICK UP OPTION?

For pick up in Plantation,FL or North Miami Beach, FL Please contact us (hello@craftybrains.com)



HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Orders take 2-6 business days to arrive via standard shipping, depending on where it's going. During this time, our processing window can be up to 3 days.



HOW LONG WILL IT TAKE FOR MY GIFT TO SHIP?

Our gifts typically ship within 1-6 business days. If you choose expedited shipping, we will ship as soon as possible.



DO YOU SHIP INTERNATIONALLY?

Yes! Please contact us if you would like to ship internationally so that we can work to find you the very best rate.



WHAT IS YOUR RETURN POLICY?

All orders are final sale and non-refundable. If your order arrives and you are not satisfied please contact us between 24 hours of arrival and we will work with you to make sure you are completely satisfied.



I CHANGED MY MIND, CAN I CANCEL MY ORDER?

No, unfortunately, we do not accept order cancellations.



DO YOU MAKE CUSTOM CLIENT GIFTS?

Yes, we are more than welcome to Contact us to create an authentic and unique gift.



DO YOU MAKE CORPORATE GIFTS?

Yes! We are happy to partner with businesses to create gifts for the holidays, parties, clients, sales initiatives, or for corporate outreach. We will work closely with you to create a custom gift that is perfect for your business and/or event.



DO YOU MAKE WEDDING WELCOME GIFTS?

Yes! we are glad to help Contact Us



DO YOU MAKE CUSTOM GIFTS?

We curate gifts that are thoughtful and creative while also professional and appropriate for any event.Let us brainstorm with you to design the perfect special occasions .



HOW LARGE ARE YOU BOXES?

Most of our boxes are 10 x 10 x 4” or 12 x 12 x 6 , Depending on what you’ve ordered.



DO THE BOXES COME WITH A NOTE?

Each box includes a hand-written, custom-designed note. You simply provide us with your message and we'll handle the rest.



THIS IS A GIFT. WILL IT INCLUDE A RECEIPT OR PRICES?

We do not include any packing slips or invoices with our shipments, as we understand that the majority of our orders are being sent as a gift. None of the items in your gift will include a price tag.